RETURNS AND REFUNDS POLICY
How our returns policy works
On this page, we explain how to return an order placed in the Bodegas Cruz Conde online shop, which deadlines apply and how we refund the amount paid.
Before making a purchase, you can also consult our terms and conditions. If you have any questions about your order, get in touch via our contact.
Your right of withdrawal
You have the right to cancel your purchase within 14 calendar days, without giving any reason. The period begins on the day on which you, or a person you designate, physically receive the products.
To return them, the products must be in the same condition in which you received them, with their original labelling and, as far as possible, in their original packaging.
This right is governed by the Spanish General Law for the Protection of Consumers and Users (Ley General para la Defensa de los Consumidores y Usuarios).
How to request a return
1. Let us know of your decision to cancel before the 14-day period ends. You can email us at info@bodegascruzconde.es stating your order number and the products you wish to return, or use the withdrawal form at the bottom of this page.
2. We will confirm receipt of your request and let you know the next steps.
3. Send us the products within 14 calendar days of notifying us of your decision.
How to send the products
Pack the products in the same box in which you received them, or in one of similar characteristics, to ensure they arrive in perfect condition. Enclose a copy of the delivery note or your order number inside.
Send them to this address:
Bodegas y Destilerías del Sur, S.A.
4, Ronda del Canillo Street
14550 Montilla (Córdoba)
Refund
We will refund the amount you paid, including the standard delivery charges for the order, within 14 calendar days of your notifying us of your decision to cancel. We will use the same payment method you used for the purchase, unless we expressly agree otherwise, and you will not incur any fees as a result of the refund.
We may withhold the refund until we have received the products back or until you have supplied proof of having sent them back, whichever is earlier.
If you chose a more expensive delivery method than the standard delivery we offer, we will not be obliged to refund the difference.
Gastos de devolución
Nos hacemos cargo de los gastos de la devolución. Escríbenos y te indicaremos cómo enviarnos los productos sin coste.
Gastos por parte del cliente: Los gastos directos de la devolución corren de tu cuenta.
Productos que no se pueden devolver
Por razones de protección de la salud y de higiene, no se pueden devolver las botellas que se hayan desprecintado o abierto después de la entrega.
Damaged or incorrect products
If you receive a damaged product or one that differs from what you ordered, please email us as soon as possible at info@bodegascruzconde.es with your order number and, if possible, a photo. We will sort it out at no cost to you.
Withdrawal form
If you wish to cancel your purchase, you can copy this form, fill it in and send it to us at info@bodegascruzconde.es. Using it is not compulsory.
For the attention of Bodegas y Destilerías del Sur, S.A., Calle Ronda del Canillo, 4, 14550 Montilla (Córdoba), Spain, info@bodegascruzconde.es:
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*):
– Ordered on / received on (*):
– Name of consumer(s):
– Address of consumer(s):
– Signature of consumer(s) (only if this form is notified on paper):
– Date:
(*) Delete as appropriate.
If you have any questions about our returns policy, email us at info@bodegascruzconde.es or call us on 957 65 12 50.